Cancellation & Return Policy

Custom Built to Order

Every BoxCraft order is built to your specific sizes, materials, and finishes. Because custom cabinetry cannot be restocked or resold, it is non-returnable once production has begun.

Cancelling an Order

Cancellation requests must be made in writing by email so we have a clear record of timing.

• Before materials are ordered and production is scheduled: cancel for a full refund of your deposit.
• After materials are ordered but before production begins: refund of your deposit less material and restocking costs already incurred.
• After production begins: the order is non-cancellable and the balance remains due.

Changes to an Order

Change requests are welcome before drawings are approved. After approval, changes may not be possible and, where they are, will be quoted as a change order with updated pricing and lead time.

Damaged or Incorrect Items

Inspect your delivery on arrival. Report any damage, shortage, or incorrect item within 5 business days of delivery with photos. We will repair or replace the affected pieces at no charge when the issue is ours.

Non-Returnable Items

• Custom cabinets, doors, drawer fronts, panels, and moldings.
• Cut-to-size components and custom finishes or color matches.
• Items damaged after delivery, during installation, or by improper storage.

Refunds

Approved refunds are issued to the original payment method within 10 business days of approval. Deposits applied to materials already purchased for your job are not refundable.

Storage After Completion

We hold completed cabinetry for a short period at no charge. If your site is not ready, contact us to arrange scheduling — extended storage may be subject to a fee.